We requested extra pillows and within 5 mins we had an extra 4 pillows. Read more. Date of stay: October Trip type: Travelled with family. Helpful Share. Aldershot, United Kingdom 6 contributions 1 helpful vote. I had booked and paid for breakfast but chef did not turn up. They would not even refund me for breakfast. Very disappointing customer service. I have stayed here before but will not be staying again. Date of stay: October Cleanliness. Sleep Quality.
Hotels in Royal Tunbridge Wells, Kent | Tunbridge Wells Retreat
Gary S wrote a review Oct. Aylesbury, United Kingdom 9 contributions 9 helpful votes. Tired and tatty.
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I deliver training and this has been my go-to place in Tunbridge wells along with my delegates for a number of years. Probably not any more.
Unfortunately the hotel has been allowed to fester and is now at a state where I am disappointed each time I stay. Worn and dirty carpets, lose tap fittings, leaking showers, dirty shower curtains, plaster peeling from walls, noisy, generally unkempt. It seems that housekeeping staff don't care much about anything. Today the chef didn't turn up so no breakfast!!!!!!! Not happy!!!!! Date of stay: October Trip type: Travelled on business. Chantelle G wrote a review Oct.
Staff were excellent.
Staff are excellent,Especially Chloe and Caroline who were most helpful, friendly and caring. Location is good, about a 10 min walk into Town Centre. Food and Drink available on site.
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Rooms are basic but comfy. Only down side was the room was pretty warm and window can only open a little due to safety so a fan would be an option.
Review collected in partnership with this hotel. Kevin H wrote a review Oct. Manchester, United Kingdom contributions 71 helpful votes.
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Last Name is required. Already have an account? The light, airy rooms can also be transformed into a beautiful wedding ceremony or reception venue. Guests are invited to dine in The Mallows restaurant, where they can enjoy an internationally inspired meal in a modern and relaxed environment. Those looking to wind down further can take a drink from the impressive selection in the Oast Bar. The hotel is just 2 miles 3 km from Highbrooms railway station and the centre of spa town Royal Tunbridge Wells. Hever Castle and the Kent countryside are yours to discover.
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GPS : All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.
The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere. After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.
Jeanie M. Food and service was excellent but disappointed by the spa area with no jacuzzi and looking very tired. The room and bathroom was very tired and in need of renovation. The only saving grace was the helpful and very polite night manager whom i asked and received some extra bath towels from. Which off-course I will not stay at again. Kathryn B.
We had a relaxing stay and very much appreciated the closeness to the hospital. Our son and his wife had twin girls and so the location was ideal for our visit. Friendly staff and very obliging. Robert D. Restaurant was closed due to staff absences which put pressure on remaining staff who supplied an adequate bar snack. Very pleasant receptionist. Room was comfortable if a little warm. Only stayed for one night, but room was comfortable and bath was good. Lovely nights sleep and staff were really helpful and friendly.
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