If you do not receive a satisfactory response, take the complaint to Ombudsman Services. If you've a large family, you may want to consider an unlimited plan.
Already got BT broadband?
How fast will your connection be? Over half of broadband users have never checked the speed of their connection and two thirds don't know what broadband speed they're actually paying for. To test you current speed, enter you postcode into this handy uSwitch speed checker. Is it a bundle plan? Are free calls - including mobile numbers included?
Note, all and numbers are free to call from a UK landline. What is the contract duration and will there be a mid-way price hike? Often the introductory rates are for the first 6 months of your contract only.
TV, Broadband & Phone Deals
After that, prices may rise back to standard charges. This is in addition to any small print price hikes. Watch out for the small print. We've teamed up with comparison website MoneySupermarket to bring you their top 5 broadband and phone deals this week. Broadband choices also have an exclusive broadband deal, although the offers will end in the next few days. The best deals are often available online as you'll get freebies like free shopping vouchers thrown in.
Switching usually takes around one to two weeks, however this can vary. Check the exact time period with your provider - you may also need to fork our for engineer fees to help you set up.
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Read More Attack your bills. Like us on Facebook Follow us on Twitter. Follow MirrorMoney. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package. Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, and at any time except calls to indirect access numbers which include calling cards and dial-up Internet access. Mobile calls: Calls to UK mobile and personal numbering services at any time.
For more information see our tariffs guide. Mobile Minutes: Are available on Line Only and the Anytime International call plan and adds inclusive minutes to UK Mobile numbers and personal numbering services at any time. Service calls outside of your inclusive minutes: From 1 July , the charge for calls to service numbers beginning , , 09 and consists of a 9. For more information visit www. The prices set out below apply to new customers only upon initial sign-up only from 3 rd December if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing.
For all other pricing, please see our price guide. For browsing, email, instant messaging, Skype or Facetime, Unlimited broadband, with an average speed of 10Mbps, is perfect. Even for streaming TV, films and music a speed of 3. It really depends on what you use the Internet for and how many people are sharing your connection. With new ultra-HD video technologies such as streaming 4K TV and films, a connection of between 15 - 30Mbps is rapidly becoming the new norm.
Fibre provides both a faster download and upload speed than standard broadband and is ideal for what most people now demand from their connection. Unlimited Fibre Extra with an average speed of 66Mbps might be more suitable. Once we've activated your broadband our automated systems will run a number of tests on your line.
These tests may cause your speeds to vary, plus you might get disconnected a few times. Don't worry, this doesn't mean there's a problem. During this time is where we'll find the best balance between speed and reliability for your line. If your speed is less than you received from a previous provider this is perfectly normal at first.
You can help the testing process by rebooting your router switch it off and on again three or four times over the first 14 days. You'll get better results if you can do this in the morning. To find out more about the speeds you can expect, see our Broadband Experience Guide.
Broadband Deals | Broadband & Phone Packages | Virgin Media
Award winning We've won loads of awards for our service. UK support Get UK-based support days a year. Unlimited downloads Unlimited broadband with no usage limits.
Fixed price broadband guaranteed on all new contracts. Unlimited broadband packages For new customers. Choose broadband Add call plan Optional extras. Included in all our packages Have a look at our Plusnet Perks to see all the advantages you can get as a customer. Line Rental When you switch your phone service to Plusnet you'll pay line rental to us, instead of your current provider. Want free activation? Take fibre broadband, and add one of our phone packages to get free fibre broadband activation. Line Rental for Broadband only You'll need to pay line rental to Plusnet or another BT based landline provider to get our broadband.
Who is eligible for Plusnet Rewards? How do I claim my Plusnet Rewards? How long is the link to claim my Plusnet Rewards valid for? When will I receive my Plusnet Rewards? I've not received my Plusnet Rewards? Read all FAQs.
Which providers offer broadband and phone deals?
Should I cancel my current broadband service? What equipment will I need? Can I connect more than one computer? What broadband packages are available in my area? Can I keep my own phone number? Do I need an existing landline to signup for a Plusnet package? When will my service go live? Will I stay online until I'm connected? How does it work? What does it mean for me?
Will speeds go up and down? Who can get it? About our charges To find out about all our charges, please see our Price guide. We've also provided a summary here of how and when our charges normally apply: Getting you up and running To get your services up and running, some setup charges such as installation or delivery charges may apply. During your contract For each of the services in your package, we'll charge you a regular monthly fee.
If you leave If you leave us, a cessation fee may be payable. Price and Product changes — 3 rd December - New and Existing customers The following pricing and product changes will apply from 3 rd December Call setup fees will be increasing by 1p from 22p to 23p.
Call charges to landlines will increase from Call charges to mobiles will increase from 15p per minute to 18p per minute. European and International call charges are changing for certain countries. For more details on the changes that we're making please see our dedicated page. There will also be changes to our legacy call plans which are no longer available to new customers and our current call plans.
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